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Frequently asked questions
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Getting started with ComFoo
What is ComFoo?
ComFoo is a powdered meal that you mix according to the instructions on the bag. You can choose between Original and Sport, with different flavours and ingredients.
Start with the ComFoo guide and then compare ranges and flavours.
What is the difference between Original and Sport?
Original and Sport use two different recipes. Original contains oats. Sport is our gluten-free alternative and has a different nutritional composition, including more protein than Original.
Compare the ranges and read the ingredients for your chosen flavour.
Which flavour should I start with?
Start with a flavour you usually enjoy. Original and Sport have different flavours, and taste is personal. On the range page you can compare them.
You can also add several flavours to the same basket and try them out.
How many servings are in a bag?
Can I try it without subscribing?
Yes. Choose a one-off purchase to order once. A subscription is a separate option for recurring deliveries.
Check your purchase type in the basket and before confirming your purchase.
Do I need to replace all my meals?
You do not need to make a big change to try it. Start at a time when you want an easier meal, such as a busy breakfast or lunch, and see how ComFoo fits into your everyday life.
Follow the product instructions and include ComFoo as part of a varied diet.
Where is ComFoo made?
ComFoo is made in Skåne. Swedish oats and rapeseed are part of our ingredient story, but that does not mean every ingredient is Swedish.
Mixing & using
How do I mix ComFoo?
Start with the liquid in your shaker, then add the powder. Close it securely and mix according to the bag's instructions. Check the result before drinking.
How many scoops make a serving?
For Original and Sport, two ComFoo scoops make one serving. One scoop is half a serving and four scoops make two servings. Follow the quantities on your own packaging; for Krismat, follow its instructions.
Should I mix it with water or milk?
Follow the bag's instructions when you start. If you choose milk, a plant-based drink or other additions, they affect both the taste and the meal's nutritional content. Water adds no energy.
Also check the allergens in the liquid you use.
What should I do if there are lumps or powder left?
Check that you followed the order, quantities and method on the bag. Make sure the shaker lid is fitted correctly and the powder has mixed throughout the liquid.
Change one thing at a time. The mixing guide helps you check each step.
How do I store ComFoo?
Follow the storage instructions and best-before date on your bag. Reseal it after use and use clean, dry utensils.
Have a question about your particular product? Contact us and specify the range and flavour.
Ingredients & allergens
Is ComFoo gluten-free?
Sport is our gluten-free alternative. Original contains oats and should not be chosen as our gluten-free alternative.
Always read the label for the exact flavour. See our gluten-free range.
Where can I find ingredients and allergens?
On each product page, you will find ingredients, allergen information and nutritional values in the product information section. Recipes can differ between both ranges and flavours.
Choose your product and also check the packaging you receive.
Is ComFoo vegan?
ComFoo is plant-based. Read the ingredient list for your range and flavour, especially if you need to check allergens.
Where can I find protein, energy and other nutritional values?
The product page contains the nutritional declaration for that product. Compare the same serving size when comparing Original, Sport or another product.
Nutritional values for the powder do not include milk, plant-based drinks or other additions.
Who can help if I am unsure about the ingredients?
We are happy to help you find the product's ingredients, allergen labelling and nutritional declaration. Contact us and tell us which product you have a question about.
If you need advice about your personal diet or health, contact a healthcare professional or dietitian.
Orders & delivery
Can I order several different flavours at once?
Yes. Add the ranges and flavours you want to your basket. You can change the quantities before proceeding to checkout.
How much does delivery cost and when is it free?
Delivery depends on the delivery method and your address. Early bird is free from €84 in goods value including VAT after discounts. Other delivery methods have different thresholds or a fixed fee.
Available options and the final cost are shown at checkout. See delivery prices and thresholds in the terms.
How long does delivery take?
Normal delivery time within Sweden is 1–3 working days. Orders placed before 14:00 on a working day that is not a public holiday are processed the same day. Public holidays, your address and the carrier can affect the timing.
See the information for your delivery option at checkout. Read the delivery terms.
How do I find my order or track my parcel?
View your orders in My ComFoo and check the delivery information you received when the order was dispatched. The carrier sends notifications using the contact details you provided.
If your parcel is delayed or information is missing, contact us with your order number.
I have not received an order confirmation. What should I do?
Can I change or cancel an order?
Contact us as soon as possible if something needs to change. An order can be cancelled free of charge before the goods have been dispatched.
If it has already been dispatched, we will help you find the right next step. Contact ComFoo and include your order number.
Which payment methods can I choose?
The payment options available for your purchase are shown at checkout. The payment provider displays terms for options such as invoices or instalments before you choose.
Check the total and purchase type before confirming.
Subscriptions & Club
How does the subscription work?
With a subscription, you receive 15% off meals and choose delivery every 4, 8 or 12 weeks. There is no minimum term.
See your next delivery and available changes in My ComFoo. Read the subscription terms.
How do I pause or cancel my subscription?
Log in to My ComFoo and open your subscription. There you can see the next delivery and manage available changes.
Make the change before the next order has been processed and check the confirmation. Contact us if you need help with an order that has already started.
Can I change the flavour, quantity or delivery interval?
On My ComFoo you can see your subscription, next delivery and the available changes. Check the confirmation after making your change.
Need help with something you cannot change there? Write to us before the next order is processed.
Do I get the subscription discount on shakers and other accessories?
No. The meal subscription discount applies to meals. Accessories are one-off purchases and do not receive the recurring meal discount.
Check the products, discounts and total in your basket and at checkout.
What is the difference between ComFoo Club and a subscription?
ComFoo Club brings together points and benefits in your account. A subscription is a separate option for recurring deliveries.
Guarantee & help
How does the 365-day satisfaction guarantee work?
You can try our products for up to 365 days. If you are not satisfied, we refund the product amount for the order, excluding any delivery costs. No return is required.
The guarantee can be used once per product category and per household. Contact hello@comfoo.com with your order number. Read the full guarantee terms.
How do I withdraw from or return a purchase?
Use withdrawal function in the purchase terms or contact hello@comfoo.com. The terms explain deadlines, any exceptions and practical return instructions.
Have you tried the product and are dissatisfied? Also read our 365-day satisfaction guarantee, which applies without requiring a return.
What should I do if the goods are faulty or damaged?
Contact hello@comfoo.com with your order number and a description of the issue. A photo can help us understand what happened. Contact us before returning anything.
How do I contact ComFoo?
Email hello@comfoo.com or use the contact form. Please include an order number if your question concerns an order.
Never send passwords or card details.
How do I log in to My ComFoo?
Open My ComFoo to log in. Use the help on the login page if you need to reset your password.
Still unable to log in? Contact us, but do not send your password.
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