Purchase terms

1. Orders and prices

ComFoo is sold by Framtidsmat AB. You must be an adult or have your guardian's approval to shop.

Prices are shown in euros including VAT. For deliveries within Sweden, food has 6% VAT and accessories such as shakers, scoops and T-shirts have 25% VAT. Selected products, discounts, shipping, VAT and the total amount are shown before purchase. No handling fees are added.

Check your email address and delivery address before ordering. A purchase contract is formed when we confirm the order. The order confirmation shows your order number and what you ordered; keep it and contact us if anything is wrong or the confirmation is missing.

You can cancel an order free of charge before the goods have been dispatched. Contact hello@comfoo.com with the order number and we will help you.

Payment

The payment options available for your purchase are shown at checkout. The payment provider displays terms for options such as invoices or instalments before you select them. Check the total amount before confirming your purchase.

2. Subscriptions – you choose

With a subscription, you receive 15% off the meals and choose delivery every 4, 8 or 12 weeks. Accessories are one-time purchases and are excluded from the meal discount.

There is no minimum commitment. You can pause, cancel or change your subscription through My account. Check the next delivery date and make changes before the next order has been processed. If you need help after an order has already started, contact us with the order number.

1. Log in to My account and open your subscription.
2. Check the next delivery, products and interval.
3. Choose your change and check the confirmation before leaving the page.

Shipping is charged per order and is excluded from the subscription discount. Available delivery methods depend on the delivery address.

3. Shipping and delivery

UPS Standard and DHL Parcel Connect cost €14.90 including VAT per order. Free shipping is not offered.

Shipping is charged per order and is excluded from the subscription discount. Available delivery methods depend on the delivery address.

Delivery times and notifications

Delivery times depend on the destination and carrier. The carrier will notify you using the contact details you provided.

You receive delivery information when the order is dispatched. The carrier notifies you using the contact details you provided. We are responsible for transport to you. If delivery is delayed, contact us and we will help you track the parcel and handle the delay. Your statutory rights are unaffected.

Uncollected parcels

Collect your parcel within the period stated in the carrier's notification. For an uncollected parcel, we may charge €22 for return shipping and administration, to the extent that the fee corresponds to our costs. Contact us if the notification did not reach you or something else prevented collection.

Leaving a parcel uncollected does not itself notify us that you wish to withdraw from the purchase. Use the withdrawal function or email us if you wish to withdraw from a purchase.

4. Right of withdrawal and exchanges

For distance purchases, you generally have a 14-day right of withdrawal starting the day after you receive the goods. For the first delivery of a recurring supply of goods, the period runs from receipt of the first item. Notify us within this period that you wish to withdraw from the purchase. You do not need to give a reason.

Exceptions may apply to goods that deteriorate quickly or expire, and sealed goods that cannot be returned for health or hygiene reasons after the seal is broken. An item is not automatically excluded simply because it is food. Contact us if you are unsure about your item.

How to withdraw from a purchase

1. Use the withdrawal function on this page or notify hello@comfoo.com. State your name and the purchase, goods or contract you wish to cancel. Your customer number helps us find the purchase; write ‘missing’ in the form if you cannot find it.
2. Return the goods no later than 14 days after your withdrawal notification. You pay the return shipping when exercising your right of withdrawal. Different rules apply to complaints about faulty goods.
3. Pack the goods so they are protected. Original packaging may help but is not a general requirement for exercising your statutory right of withdrawal. Contact us for practical return instructions.

You can also use the Swedish Consumer Agency's standard withdrawal form. Using a particular form is optional; a clear notification that you wish to withdraw from the contract is enough.

Refunds are made using the same payment method, unless we expressly agree otherwise, no later than 14 days after your withdrawal notification. We may wait until we receive the goods back or you provide proof of dispatch. Standard delivery costs are refunded when you withdraw from the entire purchase; additional costs for a more expensive delivery option need not be refunded. A deduction for diminished value may apply if the goods were handled beyond what was necessary to examine them and you received the required information.

60-day exchange period

In addition to your statutory right of withdrawal, we offer exchanges of unused products within 60 days of the order. The product must retain its labels and markings and be returned in its original packaging. Contact us before exchanging it for instructions. You pay return shipping for a voluntary exchange.

The exchange option is an extra benefit and does not restrict your statutory right of withdrawal or your right to complain about faulty goods. For a product you have tried, we also have our 365-day satisfaction guarantee.

5. Our 365-day customer satisfaction guarantee

You can try our products for up to 365 days. If you are not satisfied, we refund the full product amount for your order, excluding any shipping costs. No return is required for the refund.

The guarantee can be used once per product category and per household. Contact hello@comfoo.com with your order number and tell us you wish to use the customer satisfaction guarantee.

The guarantee is a voluntary offer in addition to the law. It does not replace or restrict your statutory right of withdrawal or your right to complain about faulty goods.

6. If an item is faulty

As a consumer, you have a three-year right to complain about faulty goods under the Swedish Consumer Sales Act. Notify us within a reasonable time after discovering the fault. Notification within two months is always considered to be within a reasonable time.

Email hello@comfoo.com with your order number, a description of the fault and, where helpful, a picture. You do not need to retain the original packaging to make a complaint. For a justified complaint, we help you with a remedy under the law and cover necessary costs, such as return shipping. Contact us for practical instructions before returning the item.

If we disagree

You can get guidance from your municipality's consumer advice service or the Swedish Consumer Agency. You can also contact the National Board for Consumer Disputes (ARN). Framtidsmat AB follows ARN's recommendations. Mandatory consumer protection applies even if wording in these terms conflicts with it.

7. The company behind ComFoo

Return address for goods

Contact us for return instructions. The address in Bara is the company address and must not be used for returning goods. Under the customer satisfaction guarantee, you do not need to return the product.

Read our privacy policy to learn how information about your order and your request is processed.